Receipt of payment:
we required before shipping or delivery on all cutting labor orders. An estimated pre-payment is one method, the other is that we contact you when the order is finished and your shipment goes out as soon as we receive your check or wire transfer fund (click here for detail of wire transfer).

Information of delivery:
Contact us (via attached form below) prior to sending any stones- let us know the type, size, and number of stones you are interested in having faceted. This will help with scheduling considerations. after evaluating the rough for its faceting quality, shape, size and yield, I will notify the sender (by e-mail, usually), and proceed with the cutting only if this is acceptable by sender per term and condition** of cutting service.

**The package will be automatically covered for $250 under company policy unless other wise specified by the customer of the package value. Separate insurance can be acquired via carrier service (FedEx, UPS or USPS) to protect the unexpected lose or damage during transition.